Volvo Car Australia is recalling 4,141 Volvo EX30 and EX30 Cross Country electric SUVs because the front-seat head restraints may not have been manufactured to specification and could move or detach in a collision, increasing the risk of serious injury or death. The official recall number is REC-006745, the campaign number is R10396, and the notice is dated 19 October 2026.
The campaign covers the EX30 from the 2024, 2025 and 2026 model years (MY24 to MY26) and the 2026 EX30 Cross Country, in all variants within that range. A narrower calendar build-date window has not been published, so the only reliable way to confirm a car is affected is to check its vehicle identification number against the official list of 4,141 VINs on the federal Vehicle Recalls website.
What the defect is
The official notice says the front-seat head restraints may not have been manufactured to specifications. As a result, they may move or detach from the seat in a collision. If that happens, occupants face a higher risk of serious injury or death. The notice does not say the fault will occur in every vehicle on the list.
Vehicle safety recalls in Australia are administered by the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts through the Vehicle Recalls register, not the ACCC’s consumer product-safety list. REC-006745 is the official government recall number for this campaign.
What owners should do
Volvo says it will write to owners of affected vehicles and ask them to book an appointment at an authorised Volvo dealership. The repair will be carried out free of charge. If you have not received a letter, still check the official VIN list and contact Volvo Car Australia Customer Care on 1300 787 802 or owners.australia@volvocars.com, or use the dealer locator on Volvo’s Australian website.
Do not assume a car is unaffected because the head restraints look or feel normal. If you have trouble getting the recall work done, the Department of Infrastructure or your state’s consumer protection agency can help. This campaign is separate from earlier Australian EX30 recalls that dealt with a battery-module fire risk.
The recall sits alongside other Volvo news in this market, including a later delay to the mid-size EX60 until late 2027.
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